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Managing Your Email (for users)

Download ("POP") email directly using a program such as Outlook or Eudora

Your messages are stored on the email server until you "check for new messages" in your email program. Then, they're downloaded to your computer. The email that has been downloaded remains on your computer only. If you're traveling or using a different computer, you can use Webmail (below) to access messages that have been received since the last time you checked messages with your email software.

Setting up your email program
Configure your email program with these settings*:

Incoming Mail (POP3): pop.[yourdomain].com
Outgoing Mail (SMTP): smtp.[yourdomain].com
Account Name: [your full email address]
Password: [the password you chose]

Example:
Incoming Mail (POP3): pop.webonthefly.com
Outgoing Mail (SMTP): smtp.webonthefly.com
Account Name: [email protected]
Password: mypassword

*In Microsoft Outlook and Outlook Express, these settings can be found here:

  1. Select Tools > Accounts
  2. Follow the wizard for adding an account
  3. After completing the wizard, select the account you just created and click 'Properties'
  4. Click the Servers tab
  5. Select 'My mail server requires authentication'
  6. Click OK
In newer versions of Outlook, they can be found here:
  1. Select Tools > Email Accounts
  2. Select 'Add a new email account' and click Next
  3. Select POP3 and click Next
  4. Enter the information noted above
  5. Click 'More Settings' and make the selections noted below
  6. Click 'Test Account Settings' to make sure your configuration works, then finish the wizard.

VERY IMPORTANT:
There is one additional setting needed to allow you to send mail successfully. It's not part of the initial "wizard" used in some versions of Outlook or Outlook Express to set up a new account, so you may have to go back into your new account's "Properties" or "More Settings" after you've gone through the initial wizard. Under "Servers", you must check the boxes that say "My server requires authentication" and "Use same settings as my incoming mail server". Please do not confuse this with Secure Password Authentication (SPA) -- this is a different setting and should be left off.

WebMail (Web Messaging)

Your messages are stored on the email server, and you check them with your web browser. This option works well if you travel a lot or use multiple computers (such as work and home). Drawbacks are typically slower performance (because a web page is downloaded for virtually every move you make) and space limitations. (If you keep large numbers of old emails, you'll begin to incur additional costs.)

For heavy email users that also travel, the "best of both worlds" approach is probably to use the "Download" method above primarily. When you travel, simply make sure your email isn't set to automatically check for messages while you're gone. You can use webmail to access all the messages that accumulate while you travel. When you return to your office, simply "check for new messages", and your email software will download all these messages.

Using webmail
Log into http://webmail.webonthefly.com or http://webmail.yourdomain.com

Forward to another email address

Due to recent trends in the way internet service providers deal with spam, we ask that you only use forwarding and aliases to redirect email to other addresses on our email server. Please do not use this feature to forward email to other domains, such as AOL or HotMail.

Setting up mail forwarding
There are two different procedures for this, depending on whether you're set up in iMail as a "user" or an "alias". (See your administrator if you're not sure.)

If you're set up as a "user"...

  1. log in at http://webmail.webonthefly.com
  2. click 'Change Mail Forwarding Information'
  3. enter the email address your mail should forward to
  4. click 'Save'
If you're set up as an "alias", see your administrator to make sure your forwarding is correct.